Refund & Cancellation Policy

At ADDY FITNESS, we strive to ensure customer satisfaction by providing high-quality services and maintaining transparent policies. The terms outlined below govern cancellations and refunds for our service-based offerings in compliance with applicable Indian laws.

1. Cancellation Policy

1.1. Service Cancellation Requests

  • Cancellation requests must be made within 24 hours of booking the service and before the service begins.
  • Once the service has commenced or been fully rendered, cancellations are not permitted, and no refunds will be issued.

1.2. Special Cases

For customized or personalized services, cancellations are not allowed once work has started.

2. Refund Policy

2.1. Eligibility for Refunds

Refunds may be considered under the following circumstances:

  • The service was not delivered as agreed.
  • There was an unreasonable delay in service delivery attributable to ADDY FITNESS.
  • Refunds are not applicable for dissatisfaction based on subjective preferences after the service has been completed.

2.2. Service Deficiency Claims

  • If you identify a deficiency in the service provided, you must report it to our Customer Support Team within 7 days of the service completion.
  • After review, ADDY FITNESS may offer corrective measures such as re-performing the service or issuing a partial/full refund, if the claim is found valid.

2.3. Refund Processing Timeline

Approved refunds will be processed within 7-10 business days and will be credited to the original payment method unless otherwise specified.

3. Non-Refundable Services

  • Services such as consultations, training sessions, or single-use events are non-refundable once they have commenced or been delivered.
  • Refund terms for subscriptions or memberships will be outlined in the agreement provided at the time of purchase.

4. General Terms

  • ADDY FITNESS reserves the right to evaluate all claims and make decisions regarding cancellations or refunds on a case-by-case basis.
  • Any disputes related to this policy shall be subject to the jurisdiction of courts in India.

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